Refund policy
REFUND AND RETURN POLICY
At Glow Vibe Boutique , customer satisfaction is important to us. Please read our refund and return policy before placing an order.
1. Returns
Customers may request a return by contacting us within [7] days of receiving the order. Items must be unused, unworn, undamaged, and in their original packaging.
2. Proof of Purchase
A valid proof of purchase, such as an order confirmation or receipt, must be provided for all return or refund requests.
3. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the item. Once reviewed, we will arrange a replacement, refund, or suitable solution.
4. Items Not Eligible for Return
Returns may not be accepted for items that have been used, damaged by the customer, altered, or returned without original packaging. For hygiene reasons, certain personal care, beauty, or intimate items may not be returnable unless defective.
5. Refunds
Once the returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed back to the original payment method where possible. Refund processing times may depend on the payment provider or bank.
6. Return Courier Costs
If the return is due to a defective, damaged, or incorrect item, we will assist with the return process. If the return is due to a change of mind, the customer may be responsible for return courier costs.
7. Cancellations
Orders can only be cancelled before they have been processed or dispatched. Once an order has been dispatched, the return process will apply.
8. Contact Us
To request a return or refund, please contact us at:
Email: Glowvibeboutiqueltd@gmail.com
Business Name: Glow Vibe Boutique